You don’t have to expand your team or put customers in anĬustomers know they will get the answer when you’re there.Īre opened and read. This makes “hello, are you there?”-concerns obsolete, and it has a big impact on how businesses can deal with service peaks. Messaging is a unique mode of communication in that it allows a conversation to move between a slow, email-like back-and-forth and quick live chat. Like Userlike founder Timoor Taufig put it, Over 2 billion people actively use WhatsApp.
The benefits of WhatsApp for businesses are directly connected to the strengths of WhatsApp as a private communication channel.
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